If you are looking for a guaranteed service level for your helpdesk services, technical support, or customer service needs, our helpdesk outsourcing service can provide you all this and more. Our helpdesk services will give you the liberty to focus on your core competencies while giving your employees or customers an enjoyable, satisfying help desk experience. Our staff, processes and technology give you the information to notice trends and anticipate training needs, increase responsiveness to your internal customers, and ultimately help you to secure the reputation of providing quality service to those you service every day.
Services we offer:
24/7 Technical Support Services
- Help Desk Portal
- Selection of most appropriate Help Desk for your operation and needs including live Chat Help desks with FAQ
- Installation and start-up of your Live Help Desk on your server
- Installation of a help desk on your web site with content to suit your needs
- Installation and operation of your help desk on our web server
- We have a new, refreshing approach to all your online business solutions. This 24x7 Helpdesk Portal
To improve customer service levels and have a greater number of interactions with the customer, the company provides round-the-clock help desk services. Based on its inherent capability of Software Engineering, the company provides Industry Specific Support and Knowledge Management Services to increase productivity at the customer's end.
Email Support Services
Email is gradually becoming the ideal, trustworthy way to communicate with customers. However according to recent studies, more than 45% of web-enabled businesses still fails to reply to customer email queries within 24 hours, due to poor infrastructure, lack of proficiency, or mishandling. Our superior infrastructure, experienced/talented people, and discrete processes ensure unmatched email management services to leading enterprises.
Customizable, comprehensive, and scalable
With our IT Service Desk support centre we have trained professionals who have experience in open source, client/server, and desktop systems in a full range of platforms. We maintain high standards for quality service through consistent, repeatable problem management processes and complete ownership of the problem through resolution available 24x7.