
Businesses around the world have invested heavily in developing software that suits their business needs. Their limited technical workforce is stretched to the limit in maintaining systems with varying pedigree. It is almost impossible for companies to maintain a multi-skilled team to maintain all their enterprise application.
Openwave steps in to offer their technological expertise and qualified professionals drawn from different technology backgrounds. We simplify the process of maintaining and supporting the applications of the customers. Irrespective of the technology of the software, we are able to maintain and support them through our exemplary combination of people, process and infrastructure.
Openwave consultants are assigned the responsibility of ensuring business continuity through efficient and effective maintenance of the customers’ software. The team ensures that the software systems are current with latest patches and upgrades. The uptime of the applications is maintained at the most optimum level through proactive and preventive maintenance activities.
Openwave’s unique solutions relieve the customer from the tedious and strenuous task of maintaining the applications. They can focus on their core competence as the support activities are seamlessly taken over by the team of experts who provide various levels of support.
Level |
Type |
Support Activities |
1 |
Standard |
|
2 |
Extended |
|
3 |
Premium |
|
Openwave provides support ranging from basic bug fixing to the highest level of support. The customers have access to our experts round-the-clock, for Premium level support. An account manager is attached to each Premium account and has the responsibility of ensuring business continuity through speedy issue resolution.
